Privacy Policy

Effective Date: May 1, 2025

This Privacy Policy describes how Kevin Narog, Secure Wellness Solutions ("Coach," "We," "Us," or "Our Business") collects, uses, protects, and discloses personal information you provide when you visit SWSFitness.com (the "Website"), or interact with our services online (including through third-party platforms like Trainerize, Instagram, Facebook, etc.).

By accessing or using our Website and services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Website or our services.

1. Information We Collect

We collect various types of information from and about users of our Website and services, including:

A. Personal Information You Provide Directly: This includes information that can be used to identify you personally, such as:

  • Contact Information: Name, email address, postal address, phone number.

  • Account Information: Username, password (if you create an account on Trainerize or other integrated platforms).

  • Payment Information: Billing address, credit card details (collected and processed by secure third-party payment processors like Stripe via Trainerize; we do not store full credit card numbers on our servers).

  • Health and Fitness Information: Information you provide in health questionnaires, PAR-Q forms, progress updates, goals, and other data shared within the coaching relationship (e.g., body measurements, workout performance, dietary preferences). (Note: This is sensitive personal information.)

  • Communications: Information you send to us in emails, messages, or other forms of communication.

  • User-Generated Content: Comments, reviews, or testimonials you post on our Website or social media.

B. Information Collected Automatically: When you visit our Website, we may automatically collect certain information about your device and browsing activity, including:

  • Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and navigation paths.

  • Device Information: Unique device identifiers, mobile network information.

  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 4 for more details).

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Services: To operate, maintain, and provide the features and functionality of the Website and our coaching services.

  • To Personalize Your Experience: To tailor content, programs, and communications to your individual needs and preferences.

  • To Process Transactions: To process payments for programs and services you purchase.

  • To Communicate with You: To send transactional emails (e.g., purchase confirmations), respond to your inquiries, send updates about your coaching program, and send marketing communications (with your consent, where required).

  • For Analytics and Improvement: To understand how users interact with our Website and services, analyze trends, and improve our offerings.

  • For Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, or other illegal activities.

  • To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.

  • For Marketing: To provide you with information about our products, services, and promotions that may be of interest to you (you can opt-out at any time).

3. How We Share and Disclose Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as:

    • Trainerize: For program delivery, client management, communication, and payment processing.

    • Payment Processors: Such as Stripe (integrated with Trainerize) for securely handling transactions.

    • Email Marketing Services: For sending newsletters and promotional emails.

    • Website Hosting and Analytics Providers: For maintaining our Website and understanding usage.

    • Other tools/platforms you use: Facebook, Instagram, Trainerize, EverFit These providers have access to personal information only to perform their services and are obligated not to disclose or use it for any other purpose.

  • With Your Consent: We may share your information with your explicit consent (e.g., sharing testimonials).

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).

  • Business Transfers: In connection with a merger, acquisition, asset sale, or other business transaction, your personal information may be transferred to the acquiring entity.

  • Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

  • Aggregated or Anonymized Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Website and hold certain information.

  • Cookies: Small files placed on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted).

  • Purposes: Cookies help us:

    • Remember your preferences.

    • Analyze Website traffic and usage patterns.

    • Deliver relevant advertisements.

  • Your Choices: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

5. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Data Rights (California Residents - CCPA/CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These rights include:

  • Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.

  • Right to Delete: You have the right to request the deletion of personal information that we have collected from you, subject to certain exceptions.

  • Right to Correct: You have the right to request the correction of inaccurate personal information.

  • Right to Opt-Out of Sale/Sharing: We do not "sell" or "share" personal information as those terms are broadly defined under California law.

  • Right to Limit Use and Disclosure of Sensitive Personal Information: We do not use or disclose sensitive personal information (including health/fitness information) for purposes that require this right to be offered.

  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise these rights, please contact us using the contact information provided in Section 9. We will verify your request and respond in accordance with applicable law.

7. Children's Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

By email: SecureWellnessCoaching@gmail.com By mail: 10235 Telephone Rd, Ste. B Ventura CA 93003